OFFICEWORKS

Shipping Policy

‌Effective Date: September 26, 2026‌
Issued by OFFICEWORKS LTD | Official Website: www.officeworksshop.com

This Shipping Policy sets out all standardized rules for order processing, dispatch, delivery scope, freight terms and logistics arrangements for all office stationery, desk essentials and related office supply purchases made through our platform. It is crafted in full compliance with Australian local consumer protection regulations, to ensure full transparency for all enterprise clients, institutional purchasers and high-standard individual office users, help you make clear purchasing decisions, and meet all standard requirements for official e-commerce platform operations. By completing checkout and submitting an order on our site, you confirm that you have fully read, understood and agreed to all terms outlined in this policy.

1. Pre-Dispatch Order Reminders

Before you submit your payment, please double-confirm the accuracy of your designated shipping address, and provide a valid, reachable contact phone number for courier delivery staff to reach you in case of delivery exceptions. We also strongly recommend you submit a valid active email address at checkout, and regularly check your inbox (including spam folder) after your payment is verified, to receive timely updates on your order dispatch status, logistics tracking information and any urgent delivery notifications. All pre-order confirmations are key to preventing unnecessary delivery delays caused by incorrect contact details.

2. Order Dispatch Timeline

After your payment is fully verified by our official system, all in-stock stationery orders will be arranged for dispatch within 2 working days, excluding Saturdays, Sundays and most official national public holidays in Australia. For custom printed office stationery products or bulk institutional procurement orders that require additional pre-processing work, our dedicated account manager will notify you of your confirmed customized dispatch timeline separately before order confirmation. All our stationery products are sealed in sturdy full-seal cartons as standard, small loose stationery pieces are separately categorized and packed individually, and fragile items are filled with shockproof fillers and reinforced with hard cartons, to avoid any damage during transit.

3. Free Shipping Coverage and Supported Regions

We provide free worldwide shipping through our pre-vetted qualified logistics partners including EMS, DHL, DPEX and other certified express providers. Please note that the following regions are not covered by our default free shipping program for the time being: Saudi Arabia, Angola, Netherlands, Nigeria, Czech Republic, Kenya, Ukraine, Russia, Croatia, Hungary, Bhutan, Bulgaria, Georgia, Maldives, Mexico, Brazil, Poland, Latvia, Romania, Estonia, South Africa, Bahrain, UAE, Kuwait and Qatar. If your delivery address is located in the above regions or any other areas not explicitly listed, please contact our customer service team in advance to confirm your eligibility for free shipping, as well as the accurate extra freight fees that may apply. For orders under the free shipping scope, no additional hidden freight charges will be added to your order, and the final displayed amount at checkout is the full payable sum.

4. Transit Time and Tracking Arrangement

Once your ordered parcel is successfully dispatched from our warehouse, we will immediately send the corresponding unique logistics tracking number to your registered email and update it to your order details page on your personal account dashboard. The normal transit time for parcels ranges from 7 to 9 business days, varying according to the specific destination region, local courier operational arrangements, public holidays, customs clearance procedures and other force majeure factors beyond the control of our partnered postal service providers. If your tracking information shows no updated movement for more than 5 consecutive working days, you can reach out to our support team and we will launch an urgent investigation with the logistics provider for you.

5. Tariff and Special Notes

For parcels delivered to regions outside Australia, any applicable local import tariffs, customs processing fees or related taxes that are charged by the destination country’s customs authority shall be borne independently by the recipient. OFFICEWORKS LTD will not take responsibility for any of these unforeseen local fees, and we strongly recommend you check the local import policy for small office supplies in your region before placing the order, to avoid any unexpected extra costs. We do not support delivery to PO boxes for international parcels, as most of our partnered express couriers do not provide signature-required delivery services to PO box addresses, which may lead to parcel loss or abnormal return.

6. Contact Information

If you have any inquiries, special delivery requests or clarification needs regarding this Shipping Policy, you can reach our dedicated logistics support team via the following official channels:

  • Company Name: OFFICEWORKS LTD
  • Physical Address: Chadstone Place, 1341 Dandenong Road, Chadstone, VIC 3148, Australia
  • Contact Phone: +61 480 179 015
  • Official Contact Email: [email protected]