OFFICEWORKS

Refund and Returns Policy

‌Effective Date: September 26, 2026‌
Issued by OFFICEWORKS LTD | Official Website: www.officeworksshop.com

This policy applies to all purchases of office stationery, desk essentials and related products made via our official platform, and is formulated in full compliance with the Australian Consumer Law (ACL) and relevant local consumer protection regulations. It clearly outlines standardized return, exchange and refund rules for all enterprise clients, institutional purchasers and individual users on our site, with a core clear statement that ‌no standalone “refund only” request without returning the purchased physical merchandise will be approved under any non-statutory circumstances‌. By completing a purchase on www.officeworksshop.com, you confirm that you have read, fully understood and agreed to all terms laid out in this policy.

1. Core Non “Refund Only” Rule Declaration

OFFICEWORKS LTD strictly does not support any “refund only” application that does not require the return of purchased physical stationery products, except for the very limited statutory circumstances specified by the Australian Consumer Law. Any request to keep the purchased items while asking for a full or partial refund will be automatically rejected by our customer service team, unless our internal quality verification team confirms the purchased goods have major unrepairable quality defects that pose safety risks, in line with the definition of “significant failure” under ACL. Our platform does not have any implicit or explicit default “refund only” service for any type of office stationery products, and all users confirm their acceptance of this rule before submitting each order.

2. Eligible Return and Exchange Scenarios

We only accept return or exchange applications submitted under the following qualified circumstances, with the prerequisite that the purchased physical products must be returned to our designated warehouse for verification before we process any subsequent refund or replacement arrangement:

  1. ‌Genuine Quality Defect Scenarios‌: If the stationery products you receive have non-artificial functional damage, manufacturing flaws that do not meet our advertised quality standards, or fail to perform the advertised usage functions (for example, a sealed file organizer breaks apart on first normal use, or a writing pen leaks ink from the factory), you may submit a return or exchange application within 7 calendar days counting from the date you sign for the delivery. All returned products must keep the original packaging, attached accessories, instruction manuals, warranty cards and valid purchase receipts intact, and we will cover all generated return logistics fees, arrange free replacement of a brand new qualified product, or process a full refund after we finish the quality verification.
  2. ‌Minor Non-Functional Appearance Flaw Scenarios‌: If the received product only has negligible minor appearance scratches that do not affect normal daily usage, our customer service team will negotiate mutually acceptable solutions with you, which may include reasonable discount compensation on the order, or a free exchange service if corresponding qualified inventory is available.
  3. ‌Non-Quality Related Voluntary Return Scenarios‌: If you need to return products for reasons including but not limited to adjusted procurement plans, wrong model selection, or personal change of mind, you can submit a return application within 3 calendar days after you receive the parcel, on the condition that all products are completely unused, original packaging remains unopened and fully intact, and the whole returned batch does not affect our secondary sales. For non-quality related voluntary returns, you shall take charge of all round-trip logistics costs, and customized stationery products made according to your exclusive specifications are not eligible for this type of return.

The following situations are not eligible for any return or exchange application: products purchased from non-OFFICEWORKS authorized channels; products damaged by improper manual misuse, unauthorized disassembly, accidental collision or liquid exposure after delivery; products with damaged, torn or altered serial number, anti-counterfeit labels; pre-ordered custom stationery and printed products with exclusive personalized content.

3. Processing Procedures for Return Requests

  1. You need to first submit a formal return application on your personal account page of www.officeworksshop.com, or send your application with clear photos or short videos showing the product status to our dedicated contact email [email protected]. Our customer service team will reply to confirm your application eligibility within 2 working days.
  2. After your application is approved, you will receive our designated return warehouse address, and you need to send back the involved products with all original accessories and packaging within 5 working days. Please keep your return logistics tracking number properly for subsequent verification.
  3. Our quality control team will complete the inspection of returned products within 3 working days after the parcel arrives at our warehouse. After confirming that all returned products meet the return conditions, we will arrange the corresponding replacement shipment or initiate the refund to your original payment account, which normally takes 3 to 7 working days to arrive depending on the processing speed of your payment service provider.

4. Contact Information for Inquiries

If you have any questions about this Refund and Returns Policy, you can reach our after-sales support team via the following official channels:

  • Company Name: OFFICEWORKS LTD
  • Physical Address: Chadstone Place, 1341 Dandenong Road, Chadstone, VIC 3148, Australia
  • Contact Phone: +61 480 179 015
  • Official Contact Email: [email protected]