Privacy Policy – OFFICEWORKS

‌Effective Date: September 26, 2026‌

This Privacy Policy is issued by OFFICEWORKS LTD, operating the e-commerce website www.officeworksshop.com. It applies to all visitors, registered users, purchasers and other parties who access or interact with our platform, and is designed to clearly explain how we collect, use, store, protect and process your personal information in line with global data protection regulations, local Australian privacy legislations, and our operational principles of providing standardized, high-reliability office stationery solutions for enterprise clients, institutional purchasers and high-standard individual office users. By accessing, browsing or completing any transaction on www.officeworksshop.com, you acknowledge that you have read, understood and agreed to all terms outlined in this Privacy Policy.

1. Information We Collect

We only collect necessary information that supports the normal operation of our office stationery e-commerce service, and strictly avoid collecting any unrelated or excessive personal data. The types of information we process are categorized as follows:

‌Account and Registration Information‌: When you create an account on our platform, we collect your full name, valid email address, contact phone number, and self-set account password. For enterprise and institutional purchasers that apply for bulk procurement accounts, we will additionally collect registered business name, business registration number, authorized purchaser identification information, and official business contact details for the purposes of verifying eligibility for bulk order services.
‌Transaction and Order Information‌: When you place an order for our premium office stationery, desk essentials and other products, we collect your delivery address, order details including selected items, quantity, specifications and custom requirements, transaction amount, payment method, payment confirmation records, and order logistics tracking information. For payments, we do not store complete credit card, debit card or financial account credentials on our own servers: all sensitive payment data is processed through our PCI DSS compliant third-party payment service providers, ensuring maximum financial data security for all users.
‌Platform Usage Data‌: When you browse our full range of desk essentials, check new arrivals of premium stationery, view best-selling customer-loved office supplies or interact with any section of www.officeworksshop.com, we automatically collect non-identifiable usage data including your IP address, browser type, device model, operating system, pages you viewed, time spent on each page, click paths, and search keywords you entered. This data helps us optimize website performance, fix technical bugs, and adjust our product display logic to help you easily grab your favorite pieces to refresh your whole work setup easily, as promised on our official platform.
‌Voluntarily Provided Information‌: We may collect additional information that you actively submit to our customer service team, such as product feedback, custom stationery design requirements, return or exchange application details, subscription preferences for our new product notification emails, and participation records of our official promotional activities.

2. How We Use Your Collected Information

All your personal information is only used for legitimate, clearly stated purposes that are directly related to improving our office stationery shopping experience, and we will never process your data in a way that is incompatible with the purposes outlined in this section:

To process, fulfill and track your orders: we use your transaction and delivery information to arrange warehouse picking, dispatch, coordinate logistics delivery, resolve delivery exceptions, and ensure that your ordered durable reliable office stationery that fully fits all your daily professional usage needs can be delivered to you in a timely and intact condition.
To maintain normal account operation and provide after-sales support: we use your account information to verify your identity when you log in, assist you in resetting your password when you encounter access issues, process your return, exchange and warranty requests for purchased stationery products, and deliver targeted after-sales follow-up services to ensure your usage experience with our items that have passed real long-term usage tests from numerous users.
To optimize platform function and service quality: the non-identifiable usage data we collect helps us analyze the operation performance of www.officeworksshop.com, identify pages that load slowly or encounter technical errors, adjust our product classification structure, and make it more convenient for you to browse our full stationery collection and grab your picks right now without unnecessary operation obstacles.
To send necessary service notifications: we use your contact email and phone number to send you order confirmation emails, logistics status update reminders, payment exception alerts, official website system maintenance notices, and security alerts when abnormal login behavior is detected on your account. These notifications are core to the normal operation of our services, and you cannot opt out of receiving them as long as you maintain an active account on our platform.
To deliver optional non-marketing and promotional content with your explicit consent: only when you actively subscribe to our newsletter service, we will send you information about new premium stationery arrivals, limited-time preferential activities, office workspace optimization tips, and exclusive offers for regular purchasers. You can unsubscribe from such marketing communications at any time by clicking the unsubscribe link at the bottom of each promotional email, or sending an unsubscribe request to our dedicated contact email [email protected].
To comply with legal obligations: we may process and retain your information when we are required to do so by Australian local laws, court orders, or valid regulatory investigation requirements, to fulfill our legal responsibilities as a registered e-commerce enterprise operating in Australia.

3. Information Sharing and Disclosure

OFFICEWORKS LTD never sells, rents or leases your personal identifiable information to any third parties for their independent marketing purposes. We only share your necessary information with limited authorized third parties under the following strictly controlled scenarios, and all third parties we cooperate with will be bound by strict data protection agreements that require them to protect your information to a security level no lower than our own protection standards:

‌Trusted Service Providers‌: We share necessary information with our pre-vetted logistics partners, payment processing institutions, cloud service vendors, IT technical maintenance service providers and email delivery service providers. For example, we will only send your necessary delivery name, contact number and full address to the designated logistics provider responsible for dispatching your stationery order, so that they can complete the last-mile delivery service smoothly.
‌Merger, Acquisition or Asset Transfer‌: In the event that OFFICEWORKS LTD undergoes a merger, acquisition, full or partial asset sale, your stored personal information will be included in the transferred business assets, and we will require the new operating entity to continue to abide by the terms of this Privacy Policy. If there is a planned major change of data processing rules that affects your legitimate rights and interests, we will send you a clear notification in advance, and you have the right to choose to terminate your account and stop using our services before the change takes effect.
‌Legal Compliance and Rights Protection‌: We may disclose your personal information when we have a good faith belief that disclosure is necessary to comply with applicable laws, regulations, legal processes or enforceable governmental requests; to protect the safety, property or legitimate rights of OFFICEWORKS LTD, our users or the general public; to investigate and prevent potential fraud, payment risk or illegal activities related to our e-commerce platform.

We will never share your sensitive personal information to any unvetted third party, and all our information sharing activities are recorded in our internal data audit system, which is regularly inspected by our dedicated data protection officer.

4. Data Storage and Security Protection

All your collected personal data is stored in encrypted cloud servers located in certified data centers within Australia, which comply with Australian Signals Directorate’s Information Security Manual standards, to ensure that your data is subject to the strictest local data protection regulations. We will not transfer or store your personal information to any overseas regions that do not have adequate data protection laws, unless we obtain your explicit written consent in advance, or the transfer is required by mandatory legal procedures.

We implement multi-layered technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction or leakage:

All data transmission between your device and www.officeworksshop.com is protected by TLS 1.3 end-to-end encryption, ensuring that no third party can intercept and read your transmitted information during the shopping process.
Our internal system implements role-based access control: only a very limited number of authorized employees who need to process your information to complete their work tasks (such as customer service representatives handling your order issues) have access to the necessary part of your information, and all access behaviors are logged and audited in real time.
We conduct regular third-party security penetration testing and internal data protection audits every quarter, to identify and fix potential system vulnerabilities in a timely manner. We also adopt regular offline data backup mechanisms, to prevent accidental data loss caused by system failures or unexpected incidents.
We retain your personal information only for the period necessary to fulfill the purposes outlined in this Privacy Policy: for transaction-related information, we will retain it for at least 7 years in compliance with Australian tax and commercial law requirements; after you close your account, we will delete or anonymize all your personal information within 30 days, unless we are required to retain part of the information to resolve unresolved disputes, enforce our user agreements, or comply with longer statutory data retention requirements.

5. Your Rights Over Your Personal Information

In line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applicable global data protection regulations, you have full control over your personal information processed by us, and you can exercise the following rights at any time without paying any excessive fees:

‌Access Right‌: You can log into your personal account page on www.officeworksshop.com to view all your stored personal information, order records and preference settings. If you need a complete copy of all your personal data we hold, you can submit a request to us via our contact channels listed in this Policy, and we will provide you with the full data copy within 10 working days after verifying your identity.
‌Correction Right‌: If you find that any of your personal information stored on our platform is incomplete, outdated or inaccurate, you can modify the relevant content directly on your account setting page, or contact our customer service team to assist you to correct the error promptly.
‌Deletion Right‌: You can request us to delete all your personal information stored on our platform, under the condition that there are no unfinished orders, unresolved after-sales disputes or unexpired legal data retention obligations that require us to retain your information. After we verify and approve your deletion request, we will permanently erase your personal data from our active systems, and notify all our relevant third-party partners to delete their copies of your data at the same time.
‌Objection and Restriction of Processing Right‌: You can object to our processing of your personal information for direct marketing purposes at any time, which will take effect immediately after we receive your request. You can also request us to restrict the processing of your personal data under specific circumstances, for example when you dispute the accuracy of the data we hold.
‌Data Portability Right‌: You can request us to provide your structured, machine-readable personal data that you have submitted to our platform, and you have the right to transmit this data to another data controller without hindrance from our side.
‌Withdrawal of Consent Right‌: You can withdraw any consent you previously granted to us for processing your personal information, at any time by contacting our data protection officer. The withdrawal of consent will not affect the legitimacy of any data processing activities that we have already carried out based on your valid consent before the withdrawal.

If you have any request related to your above rights, you can contact us through the channels listed in the “Contact Us” section below. We will respond to your request within the time frame required by applicable laws, and we may only reject your request under the circumstances that are legally permitted, in which case we will provide you with a clear written explanation of the reason for rejection.

6. Cookie and Similar Tracking Technologies

www.officeworksshop.com uses Cookies and similar web beacon technologies to enhance your browsing experience, which are small text files stored on your local device. The Cookies we use are divided into the following categories:

‌Strictly Necessary Cookies‌: These Cookies are essential for the normal operation of our website, they allow you to log into your account, add stationery items to your shopping cart, and complete the checkout process normally. You cannot disable these Cookies through your browser setting, as doing so will make core functions of the platform unavailable.
‌Performance Cookies‌: These Cookies collect anonymous usage data to help us analyze how users interact with our website, so that we can identify and optimize low-performance pages, make our browsing experience more smooth, and help you click to explore our complete office product lineup, find your favorite pieces and upgrade your whole work setup in no time.
‌Functional Cookies‌: These Cookies remember your personalized preferences, such as your chosen language, selected region, and your previously saved products in your wishlist, so that you do not need to reset these preferences every time you visit our platform.
‌Marketing Cookies‌: These Cookies are used to deliver targeted promotional content that may be of interest to you, related to our new stationery arrivals, limited-time discounts of durable reliable office stationery, and exclusive offers for high-standard individual office users. You can choose to disable these marketing Cookies at any time through our Cookie consent management pop-up on our website, or adjust your browser settings to block them.

We do not use Cookies to collect sensitive personal information without your explicit consent, and all data collected through Cookies is protected under the security measures outlined in this Privacy Policy.

7. Protection of Minors’ Privacy

Our office stationery e-commerce platform is not targeted at users under the age of 16, and we do not intentionally collect any personal identifiable information from minors. If you are a parent or legal guardian of a minor, and you find that the minor has submitted their personal information to us without your consent, please contact us immediately through our official contact channels. Once we confirm that we have collected personal information of a minor without verifiable parental consent, we will take immediate measures to delete the relevant information completely from all our servers, systems and backup records.

8. Changes to This Privacy Policy

We may update and revise this Privacy Policy on a regular basis, to adapt to the adjustment of our service functions, meet the requirements of new applicable laws and regulations, or respond to reasonable feedback from our users. When we make material changes to this Privacy Policy, we will post the updated version on a prominent position on the homepage of www.officeworksshop.com, clearly mark the revised effective date, and send a notification email to all registered users. For any material changes that significantly reduce your legitimate rights under the original Privacy Policy, we will obtain your explicit consent before the revised terms take effect. Your continued access to and use of our platform after the effective date of the revised Privacy Policy will be regarded as your recognition and agreement to all the updated terms.

9. Contact Us

If you have any questions, concerns, complaints or requests related to this Privacy Policy, our personal information processing activities, or need to contact our dedicated Data Protection Officer, you can reach us through the following official channels:

Company Name: OFFICEWORKS LTD
Official Website: www.officeworksshop.com
Contact Email: [email protected]
Physical Address: Chadstone Place, 1341 Dandenong Road, Chadstone, VIC 3148, Australia
Contact Phone: +61 480 179 015